BANGFACE WEEKENDER - FAQ
QUICK LINKS

• Event Terms & Conditions
Everyone attending the event is subject to the Event Terms & Conditons. These include the Individual Terms & Conditions.
PLEASE CLICK HERE TO READ THEM

• Ticket info (eTicket) - LAUNCH AT 7pm (GMT) ON FRIDAY 1st SEPT 2017
Tickets are sold in groups of 2, 3, 4, 5, 6, 7 & 8 corresponding to the berth sizes of the onsite chalet accommodation and are £179 GBP per person. Tickets include 3 days and nights at the Weekender and access to all music venues & activities. Thursday check-in is also available at £25 GBP per person - see the Thursday check-in FAQ below. Day Tickets are also available (see below). We run an eTicket system so all ticketing and group organisation is fully electronic and all correspondence is made via email. No printed tickets or forms will be posted out. We provide a unique QR code for each individual ticketholder which will be sent out in the 30 days prior to the event. You need to be 18 years or over to attend. EVERYONE MUST PROVIDE VALID ID THAT MATCHES THE NAME ON THEIR eTICKET UPON ARRIVAL. To avoid issues with mobile phone coverage please makes sure your QR code is already downloaded and saved to your phone or device. Alternatively you can bring a print out of your eTicket QR code.

• Day Tickets - NOT CURRENTLY AVAILABLE
Day tickets give you access to all the music venues and park activities but do not include chalet accommodation. You will need to pick up your event wristbands at reception when you arrive. There will be standard security searches and ID checks upon arrival. Opening times and prices TBA - you need to arrive before reception closes each day. You are required to leave site within 30 minutes of the curfew times below. Staying onsite outside the curfew times will result in the cancellation of any extra day tickets. You are not permitted to stay in the onsite chalets and this may result in the cancellation of a chalet booking for all ticketholders.

• eTicket Ref
All ticketholders will be sent a unique eTicket Ref as a QR code via email. All ticketholders will be sent a unique eTicket entry QR code via email in the 30 days prior to the event. This is your unique access code needed to check-in to the event. You must present this upon arrival with photo ID that matches the name on the eTicket.

• Weekender Account
All orders will be emailed unique login details to a Weekender Account where all ticket holders are required to provide their personal details: full name, address, phone and email plus agree to the Individual Terms & Conditons. Completing the Weekender Account completes the booking. Please ensure all details are correct because all individual names will be linked to the unqiue individual QR codes and sent to the email addresses provided.

• Group Leader
All chalet group orders are required to nominate a Group Leader within their online Weekender Account. This is so we have one person as the main point of contact. It's their responsibility to make sure the Weekender Account info is complete and any balances are paid on time. They are also the only person required to visit reception on arrival - this speeds things up! The Group Leader can be changed but gets locked 48 hours before the event so please make sure you have everyone organised. If some of your group are arriving on Thursday please make sure you assign one as the Group Leader.

• Chalet Info
All chalets are self-catering and include a lounge with TV, kitchen with cooker and cooking/dining utensils, a bathroom with either a shower or bath plus a sink and toilet. The size of the chalet will depend on the berth size as will the number of beds / bedrooms. Most of the chalets include a double sofa bed in the lounge which counts as 2 of the total beds. The rest of the beds will be singles or bunk beds. There are 3 types of chalet class - club, classic and popular and there isn't a huge amount of difference in quality. Most chalets require electricity cards available from reception at £5 each. The chalets are allocated on a first come, first served basis so the earlier you book the better quality chalet you are given. The park only provide duvets and pillows but no linen (bed sheets, pillow cases, duvet covers). Linen is charged for by the holiday park so we recommend bringing your own if possible. The holiday park charges £5 for a single linen pack and £8 for a double linen pack. The park also don't provide towels so please bring your own if possible although you can buy towels from the park.

• Payment Methods
We have two ways to buy tickets: Bank Transfer or card payments via PayPal. All payments are 100% secure. There are no booking fees on bank transfer orders. PayPal orders will have a £7.50 booking fee on standard £179 tickets and £2.50 on £25 Thursday entry tickets. This covers banking fees and the eTicket handling process.

• Bank Transfer Payments
Bank Transfer payments require you to have internet banking set up with your bank. Once your has been placed you will be sent a confirmation email containing our bank transfer details and your unique reference code with instructions on how to complete your payment. There are no booking fees on bank transfer orders because you are dealing directly with us. If you are shopping from outside the UK all payments must be made in £ British Pounds Sterling (GBP) and you must agree to accept all associated bank or currency conversion charges.

• PayPal (Card Payments)
PayPal accepts all major credit and debit cards. Once your has been placed you will be redirected to the PayPal website to complete payment. If you have a PayPal account already set up then you just need to login to complete the payment. If you do not have a PayPal account then you can still pay as PayPal guest by following the link under the login box. PayPal orders will have a £7.50 booking fee on standard £179 tickets and £2.50 on £25 Thursday entry tickets. This covers banking fees and the eTicket handling process.

• Deposit Payments
A deposit payment constitutes 20% of your order total. You then have to pay the remaining balance within the agreed timeframe - this is outlined in the payment info at the point of purchase. You are also able to see how many days left you have to pay the balance within your Weekender Account. You will be sent a confirmation email containing login details for your online Weekender Account. To pay the remaining balance, log-in to your Weekender Account and follow the payment link. The balance must be made in one payment. Anyone can make this payment on your behalf. If you have placed a group order, please make sure someone in your group is organised in gathering everyone's money together. The remaining time to pay your balance is displayed within your Weekender Account. You will be sent email reminders at 10, 5 and 1 day left to pay. Failure to settle the financial balance within the time limit may result in the forfeiting of your deposit amount and the cancellation of your order. Please CONTACT US if you have any issues regarding payment.

• Account Upgrades (changing your group size)
Increasing the size of your group is available by using the links from within your online Weekender Account. You can even split into two chalets! Accounts cannot be downgraded in size. If you wish to add Thursday entry following an upgrade this can also be done from within your Weekender Account.

• Booking cancellations / non-payment
Please make sure your group is arranged before booking because we cannot make refunds for cancellations or failure to complete your booking payment. This applies to all ticket types. If you are having problems with your payment schedule please CONTACT US

• Event Check-in Process
The holiday park opens at 3pm on Thursday for Early Entry ticketholders and at 12pm (midday) on Friday for all ticket holders. When you arrive security will be there to direct you. Your unique QR codes will be scanned and checked against ID for eveyone entering the park. There are also security checks upon entry so please be sensible!

Only Group Leaders are required to visit reception to check-in to collect chalet keys. If needed, there is a holding car park and onsite bar available to wait whilst your Group Leader checks in.

To check-in you will need to present your unique eTicket QR code which is sent to all ticketholders via email in the 30 days prior to the event.. To avoid issues with mobile phone coverage please makes sure your QR code is already downloaded and saved to your phone or device. Alternatively you can bring a printed copy of your eTicket QR code.

EVERYONE MUST PROVIDE VALID ID THAT MATCHES THE NAME ON THEIR eTICKET UPON ARRIVAL.
Valid forms of ID: Passport, Driving Licence, National Identity Card, PASS card or a government recognised form of photo ID.

The holiday park requires we take a £30 refundable deposit for each member of your group, corresponding to your chalet size. Don't worry you will get this back when you check out providing you leave the chalet as you found and have not damaged anything. If you find that anything is missing or damaged when you arrive then please visit reception straight away to report it. We issue two keys per chalet. Additional keys are available for a £5 deposit each. It's also a good idea to make a note of your chalet number!

Once we have checked you in successfully you will be given event wristbands and programme schedules for everyone in your group.

• Thursday check-in
For chalet bookings, Thursday Entry costs £25 GBP per person and allows your group to arrive a day early and check-in to your chalet. If you choose the Deposit System Payment Plan this cost will be factored in. Reception will be open from 3pm to midnight and you will be checked-in as normal - only the group leader is required at reception. We will be holding a pre-party on Thursday night for the early birds :) You can also add individual or multiple Thursday entry tickets from within your Weekender Account if you choose not to get them straight away or if you upgrade your chalet size - this is ideal for groups who can only check-in part of their group on Thursday. Groups that only have some members arriving on Thursday should make sure the names are entered into the correct lines within their Weekender Account. In this case please also ensure that your Group Leader is assigned to a member arriving on Thursday.

• Reception Opening Hours

THURSDAY: 3pm - 12am (REQUIRES THURSDAY ENTRY TICKETS)
FRIDAY: 12pm - 12am
SATURDAY: 3pm - 12am
SUNDAY: 3pm - 9pm
MONDAY: 8am - 1pm (RECEPTION DOORS CLOSE AT 1pm - EVERYBODY NEEDS TO BE OUT OF THEIR CHALETS BY 12pm NOON)

• Welfare Checks

There will be daily Welfare Checks of the site from midday onwards. These will be conducted by Security to ensure everyone is happy and safe during the event. This will include chalet checks so expect a knock on the door. If your chalet is deemed to be damaged or excessively messy then Security will advise on how best this can be rectified. If Security cannot get an answer from your chalet they will inform Bang Face and the Park Management who will make a courtesy call as soon as possible. Please cooperate fully because your safety and the condition of the park is crucial to a successful event.

• Event Check-out
We require everyone to checkout by 1pm on Monday however, everybody must be out of their chalets by 12pm (noon). YOU MUST LEAVE YOUR CHALET AS YOU FOUND IT - THIS MEANS DOING THE WASHING UP & DISPOSING OF ALL YOUR RUBBISH. You will only have to go back and do it again otherwise. Failure to checkout via reception within the time allowed will result in the loss of all your £30 deposits so please check the reception opening times. If you need to leave before Monday then this must also be done during reception opening hours. PLEASE NOTE: Monday check-out is a big operation so we ask you to be patient with the holiday park whilst they check all the accommodation.

• Information during the weekend
We will post any important info during the weekend as notices in the reception area so its worth checking when you can. These will be visible even when the recepetion is closed.

• TRAVEL INFO:
Pontins Southport Holiday Park, Shore Road, Ainsdale-on-Sea, Southport, PR8 2PZ, UK



Pontins Southport by Car:
We recommend planning your journey using Googlemaps
From London the journey takes around 4 hours without traffic but please plan for traffic delays around peak times or from busy areas. Its worth using the M6 toll road near Birmingham to cut down your travel time.

Liverpool John Lennon Airport (LPL) to Southport by Train:
Liverpool South Parkway is the closest rail station to Liverpool John Lennon Airport (LPL) and is located approximately 2 miles from the airport. Regular buses operate between Liverpool South Parkway and LPL. Trains run directly from Liverpool South Parkway to Southport using Merseyrail. We recommend booking your tickets early to make savings here: www.merseyrail.org or www.thetrainline.com

Manchester Airport (MAN) to Southport by Train:
Trains run directly from Manchester Airport to Southport with First TransPennine Express and Northern Rail. We recommend booking your tickets early to make savings here www.manchesterairport.co.uk or www.thetrainline.com

Southport Train Station to Pontins Southport by Taxi:

Taxis will be operating from Southport train station directly to Pontins. Expect to pay between £7 and £8 GBP. Please try to fill up the taxis with as many people as possible.

Please note the nearest train station is Ainsdale but the airport trains go direct to Southport. We recommend getting a taxi from Southport Train Station to Pontins.

By Train from London to Southport or Ainsdale:

Train journeys from London Euston to Southport or Ainsdale take between 2 hours 45 mins and 3 hours 30 mins and can be done with 2 stops. We recommend booking your tickets early to make savings here: www.thetrainline.com

• Site info / what should we bring with us?
The park only provide duvets and pillows but no linen (bed sheets, pillow cases, duvet covers). Linen is charged for by the holiday park so we recommend bringing your own if possible. The holiday park charges £5 for a single linen pack and £8 for a double linen pack. The park also don't provide towels so please bring your own if possible although you can buy towels from the park.

There is a 24 hour onsite supermarket that provides any other essentials you need. Food is also available from the onsite restaurant and food outlets. There are also onsite cash machines. It is worth noting that the site mobile phone coverage is poor or unavailable on some networks with EE being the strongest.

ALCOHOL POLICY:
The Holiday Park sets a limit on the amount of alcohol you can bring onsite. Details TBC.

PLEASE ALSO NOTE: You cannot take alcohol in and out of the park venues unless going out to the smoking area.

Soundsystems, PAs and decks are prohibited on this site and will be confiscated by security until Monday check-out. Small portable stereos / personal stereos are permitted for use in your chalet at the discretion of security so please co-operate with them.

• Car Parking
You can park onsite at no extra cost. If you arrive in good time you should be able to park close to your chalet. Please be considerate when parking and do not block any access routes / exits or your car will moved by security.

• What if I arrive before the Group Leader?
If you are in a group booking then only the designated Group Leader can check-in at Reception. You can nominate anyone in the group as Group Leader but this gets locked 48 hours before the event. If you arrive before the Group Leader you will not be able to get access to your chalet as this has to be done via reception by the Group Leader. There is a holding car park and onsite bar available to wait in if need be.

• What do I do if I've a problem over the weekend?
For general enquiries please go to the reception and a Bang Face or Pontins member of staff will be there to help. For any medical related issues we have an onsite paramedic service who can help you.

• We don't have enough people to fill up a chalet
We recommend posting on the Facebook event page to find people in a similar position.

• Which chalet are we staying in?

The Group Leader will find out your chalet number when they check-in at recpetion.

• Can our chalets be close together?

Chalets are allocated at the time of ordering so if you want to increase your chances of being close to your friends please book at the same time.

• Can I camp or bring a camper van or towed caravan?
No, everyone attening the event must stay in the chalets provided.

• What time does the music begin and finish?
The Weekender officially starts with the Opening Party on Thursday evening so we recommend you arrive with plenty of time in order to get settled into the holiday park. The main music venues run from the evening through the night until early morning. Other venues and activities will be open during the day, details will be in the event programme.

• Line-up schedule / who's playing when?
Event programme schedules will be provided for all ticket holders at event check-in. We will post any important info during the weekend as notices in the reception area so its worth checking the board when you can. These will be visible even when the recepetion is closed.

• Wristbands

Do not remove your wristband. This provides you with access to all music venues and activities over the weekend. If you've put it on too tight or damaged it please visit reception for a new one but it is essential you provide us with the old one first. REPLACING A LOST WRIST PASS IS CHARGED AT THE FULL TICKET PRICE.

• Chalet keys
We issue two keys per chalet. Additional keys are available for a £5 deposit each. It's also a good idea to make a note of your chalet number!

• Event Security, drug policy, banned / prohibited substances & items
On arrival security will check everyone's ID and perform individual / car searches and have voluntary amnesty bins. Security will also operate the main venues like a club so searches will be performed on the main entrance. We operate a zero tolerance policy to illegal drugs and banned / prohibited substances and items - these also include 'legal' highs, nitrous oxide and weapons. Anyone found in possession of illegal substances will be refused entry or removed from the site and have their tickets voided without refund. Anyone deemed to be selling illegal substances will handed over to the police. Soundsystems, PAs and decks are prohibited on this site and will be confiscated by security until Monday check-out. Have fun but please don’t behave in a way that compromises the event, people’s enjoyment or the holiday park.

PLEASE NOTE - THE FAQ ARE SUBJECT TO CHANGE TO RELFLECT CHANGES IN INFO AND POLICIES

CONTACT US
OUR MOST EFFECTIVE METHOD OF COMMUNICATION IS VIA EMAIL USING THE LINK ABOVE
Address: BANG FACE WEEKENDER, 10 Watermark Way, Foxholes Business Park, Hertford, Hertfordshire, SG13 7TZ, UK

Weekender phone line: Will operate closer to the event - this number will be made available in your Weekender Entry Email.