BANG FACE WEEKENDER • FAQ

Weekender UK phone line: 0844 561 13 63

Our most effective and preferred method of communication is email. It is the customer's responsibility to ensure that we are kept up to date of any changes of contact details both before and after receipt of tickets or goods including email, contact telephone numbers and address.

What is included in the ticket price?
Tickets are £110 per person and include 3 nights self catering chalet accommodation, access to all three music venues & park activities.

Do we have to buy tickets in groups?
Yes. Tickets are sold in blocks of 4,5,6,7 & 8 corresponding to the size of the chalet you and your friends require.

What is the point of the booking fee?
This pays for the secure delivery of your tickets and the general overheads associated with operating a ticket office.

There are only 2 of us so we can’t fill up a chalet?
We recommend www.gladtalk.co.uk to find some extra takers in a similar position.

Single ticket option terms and conditions
I've got my crew sorted but we want to pay on multiple bank cards. OK, you need to nominate a Group Leader who is responsible for getting your chalet filled up. When you buy individual tickets you must enter the full name of your Group Leader, their email address and the amount of people in your Chalet. You must make sure that all individual payments are made within 14 days to secure your Chalet. When all payments have been made the Group Leader must email us to confirm the completed Chalet booking. By using the single ticketing system you will be charged £2.50 per ticket and not the standard £10 per chalet. If you fail to complete your full chalet within 14 days we reserve the right cancel your chalet and you may lose the value of any tickets purchased. If you are having problems please contact us and we will help to provide a solution.

When do the tickets arrive?
You will receive an email receipt within 24hrs of your booking (usually within a few minutes). Physical tickets will be sent within 31days of purchase.

How old do you have to be to attend?
18yrs+

What Do the Chalets Include?
Each chalet is self-catering and has a small kitchen with cooking/dining utensils included, bathroom with either a shower or bathroom and of course a sink & toilet. The TV area doubles as a bedroom with a roll out sofa bed, and then there will either be one or two bedrooms with the relevant numbers of beds.

How do we know which chalet we’ll be staying in?
We don’t distinguish between the standard of chalet when you book. It’s 1st come 1st served.

We are in a crew with more than one chalet can we be close together?
If you give email us your reference numbers we can do our best to make sure you’re next door to each other. The earlier you book, the better the chance.

How does it work with the beds and sofa beds in the chalets?
All chalets have a sofa which serves as a double sofa bed. A four berth includes two single beds in a bedroom and one pull out double sofa bed in the lounge. A six berth includes two bedrooms with 2 single beds in each and a pull out double sofa bed in the lounge. So, each person will get a bed with two people sharing a double sofa bed in the lounge area.

Where is / How do I get to The Bang Face Weekender?

Address: Camber Sands Holiday Centre,
New Lydd Road, Camber Sands, Nr. Rye, Sussex, TN31 7RL.

Road: We are approximately 2 hours drive from London on the East Sussex coast. We recommend Google Map for door to door directions.

Directions from the M25 Motorway
Leave M25 at junction 5 taking either the A21 or the M20
If taking the A21, head Southbound to A268 at Flimwell Follow road into Rye A259 and signs to Camber
If taking the M20 leave at junction 10 Take the A2070 to Brenzett
Take the A259 towards Rye and turn left following signs to Camber

Rail: If you are getting the train then you need to catch it to RYE, Post Code: TN31 7AB (3.6 miles from venue). A shuttle bus will run between 13:00-21:00 and will cost £5.

www.nationalrail.co.uk • www.southeasternrailway.co.uk • www.thetrainline.com

Coach: The nearest staion is Ashford Bus Station, Park Street, Ashford, Kent TN24 8JR (15 miles from venue)

Local Taxis: There is a full list of local taxi firms below.

When can we arrive and when do we have to leave?
The Gates to the site open at 1pm (midday) on Friday 25th of April. When you arrive at the gates the security will give you a site map and direct you to your chalet. Only one person is required to visit reception to present the tickets and collect chalet keys and wrist passes. You will also be asked for a £20 re-fundable deposit for each member of your group. Don’t worry you will get this back when you check out providing you’ve not blatantly damaged anything!

Reception Opening Hours for Check-in are as follows:

Fri 25th: 1pm - 1am
Sat 26th: 1pm - 5pm
Sun 27th: 1pm - 5pm
Mon 28th: 7am - end of day checkout at 12pm

We require everyone to checkout by 11am on Monday 28th April. Only one member of the group is required. One very effective tip though – LEAVE YOUR CHALET AS YOU FOUND IT – THIS MEANS DOING THE WASHING UP & PUTTING RUBBISH IN THE BIN. You will only have to go back and do it again otherwise.

Can I check in on Thursday night?
Sorry, no. If you need somewhere to stay the local tourist board will be able to help.

Car Parking:
Free car parking is provided onsite on a first come, first served basis. Please try to minimise the amount of cars you bring per group.

What time does the music begin and finish?
1pm on Friday in the pub. The full rave kicks of officially on Friday evening so we recommend you arrive well in time for the grand opening. Music will run each night until 6am and begin again at 2pm the next day on both Saturday and Sunday. Music will finish on Sunday at midnight. We also have a 24hour onsite pub for the whole weekend.

Who is playing when and how many music venues are there?
You will receive a full schedule on arrival for the 3 music venues plus additional cinema room broadcasting BFTV and pool party on Saturday.

Can we bring our own food and drink?
Yes this is recommended. The chalets are fully self-catering but there is a supermarket onsite. The onsite pub and music area bars run at standard pub prices. Please note that you will not be allowed to take your own drink into the venue and music areas.

Wrist passes?
Do not remove your wrist pass. This provides you with access to the venue and music areas for the entire weekend. If you’ve put it on too tight visit reception for a new one but it is essential you provide us with the old one first.

Chalet keys?
There are only two keys per chalet so please try not to lose them. It’s also a good idea to make a note of your chalet number - write on your hand etc. before you hit the party.

Can we stay on the Sunday night?
Yes! We allow everyone to stay on the Sunday night at no extra cost. This means that we can programme the event until late Sunday and you don’t have to miss a thing.

What should we bring with us?
It’s a good idea to bring some essentials e.g. toiletries, washing up liquid, food, tea bags etc. There is a supermarket and newsagents as well as other food outlets onsite. Sufficient bedding will be found in your chalet but we recommend that you bring sleeping bags/duvets and pillows so you’re extra snug. You also need to bring towels, Pontins do not proivde them. Your chalet will be provided with limited free electricity. Extra meter cards cost £1 and are available from reception and the onsite supermarket. £5 per chalet for the weekend should cover it. There is a cash point onsite.

You should also bring a bathing costume and towel if you plan to attend the pool party. As ever bring fancy dress, masks and rave toys for themed rave ;)

What are the Terms and Conditions?
Enclosed with your tickets will be the terms and conditions form which you will need to sign and post back to us or bring with you. Posting it back to us means you'll get checked in quicker. If you can’t get your entire group to sign this because you’ll be arriving at different times you can sign on their behalf but you will then be responsible for their actions. It’s just a basic form that means you are responsible for any damage that you might cause and is a pre-requisite of the venue since we hire the entire site. Just be thoughtful when you are having fun!
*When you arrive in your chalet check that nothing is missing or broken. If it is, visit reception and arrange a replacement.

What do I do if I’ve a problem over the weekend?
Go to the reception and a Bang Face or Pontins member of staff will attend to you.

What is JGSR Events?
JGSR Events has been set up by Bang Face to deal with all the ticketing and organisation of the Bang Face Weekender. When buying tickets you will be taken to the JGSR Events page hosted by HSBC secure ePayments.

USEFUL LOCAL INFORMATION

Local Taxi Firms:

Castle Cars: 01797 230630

Contraband Taxis Services: 07071 829426

Cross Country Cars: 07968 645802

Cross Country Cars: 01270 258800

Cross County Cars: 01424 882882

Davids Taxi: 01797 230388

Healey John Cars Ltd: 01797 252545

John Healey Cars Ltd: 01797 252545

Leisure Travel: 07773 922890

Online Taxis: 07715 580058

Peter Lamb Private Hire: 07974 475487

Rother Cabs: 01797 224554

Rye Motors Taxis: 01797 223176

Wilson Cars: 01797 253303

Where to meet...

Nearest pubs or bars:

The Camber Castle:
Lydd Rd, Camber, Rye, East Sussex TN31 7RJ
Tel: 01797 225429  (0.5 miles from venue)

William The Conqueror
Rye Harbour, Rye, East Sussex TN31 7TU
Tel: 01797 223315  (1.9 miles from venue)

Inkerman Arms
Rye Harbour Rd, Rye, East Sussex TN31 7TQ
Tel: 01797 222464  (2.0 miles from venue)

The Ypres Castle Inn
Gungarden, Rye, East Sussex TN31 7HH
Tel: 01797 223248  (3.3 miles from venue)

Bedford Arms
91 Fishmarket Rd, Rye, East Sussex TN31 7LR
Tel: 01797 224867  (3.4 miles from venue)

Nearest restaurants:

Peacock
8 Lion St, Rye, East Sussex TN31 7LB
Tel: 01797 226702  (3.4 miles from venue)

Flushing Inn
Market St, Rye, East Sussex TN31 7LA
Tel: 01797 223292  (3.4 miles from venue)

Landgate Bistro
5-6 Landgate, Rye, East Sussex TN31 7LH
Tel: 01797 222829  (3.4 miles from venue)

The Monastery
6 High St, Rye, East Sussex TN31 7JE
Tel: 01797 223272  (3.4 miles from venue)

Simply Spice
5 High St, Rye, East Sussex TN31 7JE
Tel: 01797 224222  (3.4 miles from venue)

Nearest offsite car park:

National Car Parks Ltd
County Sq, Ashford, Kent TN23 1YA
Tel: 01233 634725  (15 miles from venue)

OFFSITE essentials near the venue...

Nearest takeaway & fast food:

Pelican Fish Bar
63 Lydd Rd, Camber, Rye, East Sussex TN31 7RJ
Tel: 01797 225242  (0.5 miles from venue)

Nearest food and drink shopping:

Ashbee & Son
100 High St, Rye, East Sussex TN31 7JN
Tel: 01797 223303  (3.4 miles from venue)

Nearest convenience store:

Little Shop
9 High St, Winchelsea, East Sussex TN36 4EA
Tel: 01797 226384  (4.2 miles from venue)

Nearest taxis & minicabs:

Taxi-Time
6 Mary Stanford Green, Rye, East Sussex TN31 7TW
Tel: 01797 224016  (2.0 miles from venue)

Nearest 24-hour petrol station:

Shell (UK) Ltd
High St, New Romney, Kent TN28 8AZ
Tel: 01797 369700  (7.1 miles from venue)

Nearest chemist & drug store:

Moss Pharmacy
17 High St, Rye, East Sussex TN31 7JF
Tel: 01797 222241  (3.5 miles from venue)

Nearest guest house:

Owlet
37 New Rd, Rye, East Sussex TN31 7LS
Tel: 01797 222544  (3.2 miles from venue)

Nearest hotel:

The Green Owl
11 Old Lydd Rd, Camber, Rye, East Sussex TN31 7RE
Tel: 01797 225284  (0.7 miles from venue)

Although we have put plenty of effort into gathering and checking the information displayed above, we cannot guarantee that it is 100% accurate.

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