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PLEASE NOTE THAT THE BANG FACE WEEKENDER OPERATES AN ELECTRONIC TICKETING SYSTEM SO NOTHING PHYSICAL WILL BE POSTED TO YOU. ALL CORRESPONDANCE & EVENT INFORMATION WILL BE SENT VIA EMAIL.
EVENT TERMS & CONDITIONS
Everyone attending the event is subject to the event Terms & Conditons:
PLEASE CLICK HERE TO READ THEM
CONTACT US:
Address: BANG FACE WEEKENDER, PO BOX 996, ST ALBANS, HERTS AL1 9LP
Email: weekender@bangface.com
Weekender UK phone line: 0844 561 13 63
If we can’t answer leave us your name and number and we’ll get back to you asap.
Our most effective and preferred method of communication is email.
What is included in the ticket price?
Tickets are £130 per person and include 3 nights self catering chalet accommodation, access to all three music venues & park activities.
Do we have to buy tickets in groups?
Yes. Tickets are sold in groups of 4, 5, 6, 7 & 8 corresponding to the size of the chalet you and your friends require.
What is the point of the booking fee?
The £3 per person booking fee pays for the general costs associated with operating an online ticket office.
Payment Methods
We accept the following debit / credit cards Visa, Mastercard, Switch/Maestro, Solo and Visa Electron. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. For some countries this may not work, if you find there's a problem then please email us at: weekender@bangface.com
Deposit Payments
This is an opportunity for you to reserve a chalet by paying 25% of the cost. You then have 30 days to pay the remaining 75% as one single payment. To do this simply login to the group section with your unique username and password contained in your payment confirmation email (which you were sent after you paid the deposit). Then follow the clearly labeled link in your group section. The deposit is non-refundable and please be aware that if the balance is not settled in this time you will forfeit your deposit and the chalet will go back on sale!
Online Group Account
Included in your order confirmation email(s) are unique Group Account login details. This is the point of contact between you and Bang Face before the event. It’s a simple way for us the gather the information we require from ticket holders staying in any given chalet.
You must log in to your Group Account, nominate a Group Leader and have each member of your group also log in to enter their full contact details and agree to the ‘Individual Terms & Conditions’. This is required by law. Failure to provide accurate information will result in the cancellation of your booking and loss of your payments. All group info must be completed one month prior to the event.
Your Group Account will be considered complete when both your PAYMENT STATUS and INFO STATUS are displaying 'COMPLETE'.
If you are having problems with your group info please email us: weekender@bangface.com
Weekender Entry email
After you have completed your Group Account info and we have allocated your group to a chalet, the Group Leader will receive a 'Weekender Entry' email (please allow up to 24 hours). Keep a copy of this as you will need it to check in to the event. Group Leaders will need to print this email out and bring it to reception with ID to get their group passes and chalet keys. It will remind you of the all important 'eTICKET Ref' which is you unique code for entering the Bang Face Weekender. Remember it's a fully electronic system so no physical tickets will be sent in the post.
I've paid for my group in full, why haven't I received a Weekender Entry email?
To receive your Weekender Entry email you must make sure all the info in your online Group Account is complete and correct. Your Group Account will be considered complete when both your PAYMENT STATUS and INFO STATUS are displaying 'COMPLETE'. A Weekender Entry email will then be sent to the Group Leader within 24 hours. Please note: in some cases it might take more than 24 hours as we have to allocate you to a specific chalet in the park.
ID when checking in
Valid forms of ID: Passport, driving licence, bank card or bank statement.
What’s the point of the Group Leader?
Because you book as a group relative to your chalet it’s much simpler for us to have just one point of contact. You must nominate the Group Leader in the Group Account.
e-Tickets
All ticketing and group organisation is fully electronic - so no printed tickets or forms will be posted out.
Upgrades / Increasing your group size
You can upgrade your group to a larger size by following the link in your group login page. Your group can be increased by up to three people so you can move to a bigger chalet or even split into two chalets. If you reserved your chalet using the deposit system you will need to settle the balance to activate the upgrade options.
There are only 2 of us so we can’t fill up a chalet?
We recommend www.ravetalk.co.uk to find some extra takers in a similar position.
How old do you have to be to attend?
18 years and over.
What Do the Chalets Include?
Each chalet is self-catering and has a small kitchen with cooking/dining utensils included, bathroom with either a shower or bathroom and of course a sink & toilet. The TV area doubles as a bedroom with a roll out sofa bed, and then there will either be one or two bedrooms with the relevant numbers of beds.
How do we know which chalet we’ll be staying in?
The Group Leader will find out your chalet number when they check in to recpetion at the event. We don’t distinguish between the standard of chalet when you book. It’s 1st come 1st served.
We are in a crew with more than one chalet can we be close together?
Chalets are allocated at the time of purchase so if you want to increase your chances of being close to your friends please book at the same time.
How does it work with the beds and sofa beds in the chalets?
All chalets have a sofa which serves as a double sofa bed. A four berth includes two single beds in a bedroom and one pull out double sofa bed in the lounge. A six berth includes two bedrooms with 2 single beds in each and a pull out double sofa bed in the lounge. So, each person will get a bed with two people sharing a double sofa bed in the lounge area.
Where is / How do I get to The Bang Face Weekender?
Address: Camber Sands Holiday Centre,
New Lydd Road, Camber Sands, Nr. Rye, Sussex, TN31 7RL
View Larger Map
Road: We are approximately 2 hours drive from London on the East Sussex coast. We recommend Google Maps for door to door directions.
Directions from the M25 Motorway:
- Leave the M25 for the M20 (junction 3) or for the A21 (junction 5)
- If taking the M20 leave at junction 10 and take the A2070 to Brenzett
- If taking the A21, head southbound to join the A268 at Flimwell then follow road into Rye A259 and signs to Camber
- Both routes will meet the A259 - turn on to Camber Road and head towards Camber Sands
Rail: If you are getting the train then you need to catch it to RYE, Post Code: TN31 7AB (3.6 miles from venue). A shuttle bus will run between 13:00-21:00 and will cost £5.
www.nationalrail.co.uk • www.southeasternrailway.co.uk • www.thetrainline.com
Coach: The nearest staion is Ashford Bus Station, Park Street, Ashford, Kent, TN24 8JR (15 miles from venue)
Local Taxis: Probably the quickest way to get from Rye to Pontins is to pre-book a local cab. It’s only a 5 minute drive. There is a full list of local taxi firms below.
By Air:
The nearest airport is London Gatwick. A train runs from London Gatwick to Polegate then another train runs to Rye. The shuttle bus then takes you to Camber from Rye.
Car Parking
You can park onsite for free on a first-come, first-served basis but parking is limited so please car-share as much as you can. Once the car park is full you will have to park in an offsite overspill car park which will cost. Also, please be considerate when parking and do not block any exits - your car will be towed offsite.
When can we arrive and when do we have to leave?
The gates to the site open at 1pm (midday) on Friday 23 April 2010. When you arrive at the gates the security will be there to direct you. There will be a local police presence at the gate when you arrive. Please be sensible!
Only the Group Leader is required to visit reception to present the Weekender Confirmation Email and collect chalet keys and wrist passes. You will also be asked for a £20 re-fundable deposit for each member of your group. Don’t worry you will get this back when you check out providing you’ve not blatantly damaged anything.
We require everyone to checkout by 11am on Monday 26th April. Only one member of the group is required. YOU MUST LEAVE YOUR CHALET AS YOU FOUND IT – THIS MEANS DOING THE WASHING UP & PUTTING RUBBISH IN THE BIN. You will only have to go back and do it again otherwise. Failure to checkout via reception will result in the forfeit of your damage deposit so please check the reception opening times.
What if I arrive before the group leader?
You will not be issued a wrist pass so please co-ordinate yourselves carefully.
Reception Opening Hours for Check-in are as follows:
Fri 23 April: 1pm – 12am
Sat 24 April: 2pm - 5pm
Sun 25 April: 2pm - 8pm
Mon 26 April: 7am - end of day checkout at 12pm
Can I check in on Thursday night?
Sorry, no. If you need somewhere to stay the local tourist board will be able to help.
What time does the music begin and finish?
1pm on Friday in the pub. The full rave kicks of officially on Friday evening so we recommend you arrive well in time for the grand opening. Music will run each night until 6am and begin again at 2pm the next day on both Saturday and Sunday. Music will finish on Sunday at midnight. We also have a 24hour onsite pub for the whole weekend.
Who's playing when?
Group Leaders will be given full schedules for each member of the group when they check in at reception.
Can we bring our own food and drink?
Yes this is recommended. The chalets are fully self-catering but there is a supermarket onsite. The onsite pub and music area bars run at standard pub prices. Please note that you will not be allowed to take your own drink into the venues and music areas.
Wrist passes?
Do not remove your wrist pass. This provides you with access to the venues and music areas for the entire weekend. If you’ve put it on too tight visit reception for a new one but it is essential you provide us with the old one first.
Chalet keys?
There are only two keys per chalet so please don't lose them! It’s also a good idea to make a note of your chalet number - write on your hand etc. before you hit the party.
Can we stay on the Sunday night?
Yes, everyone can stay on the Sunday night at no extra cost. This means the event can run until late on Sunday and you don’t have to miss a thing.
What should we bring with us?
It’s a good idea to bring some essentials e.g. toiletries, washing up liquid, food, tea bags etc. There is a supermarket and newsagents as well as other food outlets onsite. Sufficient bedding will be found in your chalet but we recommend that you bring sleeping bags/duvets and pillows so you’re extra snug. You also need to bring towels, Pontins do not proivde them. Your chalet will be provided with limited free electricity. Extra meter cards cost £1 each and are available from reception and the onsite supermarket. £5 per chalet for the weekend should cover it. There is a cash point onsite.
You should also bring a bathing costume and towel if you plan to attend the pool party. As ever bring fancy dress, masks and rave toys for themed rave ;)
What are the Individual Terms and Conditions?
Because tickets are sold in groups we need to ensure that each individual member of the chalet has agreed to the T&C’s, and not just the cardholder. Also we are required by law to have the contact details of every person staying onsite during the weekend.
It’s simply a basic online form that means you are responsible for you actions during your stay at Pontins. It can be accessed from your online Group Info section. Just be thoughtful when you are having fun and when you arrive in your chalet check that nothing is missing or broken. If it is, please visit reception straight away and arrange a replacement.
What do I do if I’ve a problem over the weekend?
Go to the reception and a Bang Face or Pontins member of staff will attend to you.
What is JS Weekenders?
JS Weekenders has been set up by Bang Face to deal with all the ticketing and organisation of the Bang Face Weekender. Ticket purchases will appear as JS Weekenders on your bank statements.
USEFUL LOCAL INFORMATION
Local Taxi Firms:
Castle Cars: 01797 230630
Contraband Taxis Services: 07071 829426
Cross Country Cars: 07968 645802
Cross Country Cars: 01270 258800
Cross County Cars: 01424 882882
Davids Taxi: 01797 230388
Healey John Cars Ltd: 01797 252545
John Healey Cars Ltd: 01797 252545
Leisure Travel: 07773 922890
Online Taxis: 07715 580058
Peter Lamb Private Hire: 07974 475487
Rother Cabs: 01797 224554
Rye Motors Taxis: 01797 223176
Wilson Cars: 01797 253303
Where to meet...
Nearest pubs or bars:
The Camber Castle:
Lydd Rd, Camber, Rye, East Sussex TN31 7RJ
Tel: 01797 225429 (0.5 miles from venue)
William The Conqueror
Rye Harbour, Rye, East Sussex TN31 7TU
Tel: 01797 223315 (1.9 miles from venue)
Inkerman Arms
Rye Harbour Rd, Rye, East Sussex TN31 7TQ
Tel: 01797 222464 (2.0 miles from venue)
The Ypres Castle Inn
Gungarden, Rye, East Sussex TN31 7HH
Tel: 01797 223248 (3.3 miles from venue)
Bedford Arms
91 Fishmarket Rd, Rye, East Sussex TN31 7LR
Tel: 01797 224867 (3.4 miles from venue)
Nearest restaurants:
Peacock
8 Lion St, Rye, East Sussex TN31 7LB
Tel: 01797 226702 (3.4 miles from venue)
Flushing Inn
Market St, Rye, East Sussex TN31 7LA
Tel: 01797 223292 (3.4 miles from venue)
Landgate Bistro
5-6 Landgate, Rye, East Sussex TN31 7LH
Tel: 01797 222829 (3.4 miles from venue)
The Monastery
6 High St, Rye, East Sussex TN31 7JE
Tel: 01797 223272 (3.4 miles from venue)
Simply Spice
5 High St, Rye, East Sussex TN31 7JE
Tel: 01797 224222 (3.4 miles from venue)
Nearest offsite car park:
National Car Parks Ltd
County Sq, Ashford, Kent TN23 1YA
Tel: 01233 634725 (15 miles from venue)
OFFSITE essentials near the venue...
Nearest takeaway & fast food:
Pelican Fish Bar
63 Lydd Rd, Camber, Rye, East Sussex TN31 7RJ
Tel: 01797 225242 (0.5 miles from venue)
Nearest food and drink shopping:
Ashbee & Son
100 High St, Rye, East Sussex TN31 7JN
Tel: 01797 223303 (3.4 miles from venue)
Nearest convenience store:
Little Shop
9 High St, Winchelsea, East Sussex TN36 4EA
Tel: 01797 226384 (4.2 miles from venue)
Nearest taxis & minicabs:
Taxi-Time
6 Mary Stanford Green, Rye, East Sussex TN31 7TW
Tel: 01797 224016 (2.0 miles from venue)
Nearest 24-hour petrol station:
Shell (UK) Ltd
High St, New Romney, Kent TN28 8AZ
Tel: 01797 369700 (7.1 miles from venue)
Nearest chemist & drug store:
Moss Pharmacy
17 High St, Rye, East Sussex TN31 7JF
Tel: 01797 222241 (3.5 miles from venue)
Nearest guest house:
Owlet
37 New Rd, Rye, East Sussex TN31 7LS
Tel: 01797 222544 (3.2 miles from venue)
Nearest hotel:
The Green Owl
11 Old Lydd Rd, Camber, Rye, East Sussex TN31 7RE
Tel: 01797 225284 (0.7 miles from venue)
Although we have put plenty of effort into gathering and checking the information displayed above, we cannot guarantee that it is 100% accurate.
