BANG FACE Weekender 2024 - FAQ
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• Event Terms & Conditions
Everyone attending the event is subject to the Event Terms & Conditions at the point of purchase or when completing your Group Account.

• Event Tickets
All tickets are sold as accommodation groups. All accommodation is located onsite at the holiday park and includes free access to all event venues. Accommodation tickets are available for 3 nights (Friday check in / Monday check out) for groups of 2-7 people. There are 3 types of accommodation available: Rooms, Apartments and Superior Apartments. There are no day tickets available.

• Accommodation Prices
Rooms: £250 GBP per person
Apartments: £275 GBP per person
Superior Apartments: £290 per person
(Booking fees will apply to orders placed via PayPal, see below)

• Payment Methods
We have two ways to buy accommodation: Bank Transfer (eBANG Direct) or via PayPal.
There are no booking fees using the bank transfer payment method.
Orders placed using PayPal will have a booking fee of £10 GBP per person.

• Deposit Payments
A deposit payment constitutes 25% of your order total. You then have to pay the full remaining balance within 30 days. To pay the remaining balance, log in to your Group Account and follow the payment link. The balance must be made in one payment. The remaining time to pay your balance is displayed within your Group Account. You will be sent payment reminders via email at regular intervals. Failure to settle the balance within the time limit will result in the loss of your deposit amount and the cancellation of your order.

• Accommodation Info
ROOMS sleep 2 to 7 people and include a mix of single and double beds in 1 to 4 bedrooms depending on the accommodation size. They are situated in blocks located on the ground or first floor and include a bathroom with shower, a TV, but no kitchen or fridge.

APARTMENTS sleep 4 or 6 people and include a mix of single and double beds in 2 to 3 bedrooms depending on the accommodation size. They are situated in blocks located on the ground or first floor and include a lounge area with kitchen, bathroom with shower and a TV.

SUPERIOR APARTMENTS sleep 4 or 6 people and include a mix of single and double beds in 2 to 3 bedrooms depending on the accommodation size. They are a higher class of accommodation and are situated in blocks located on the ground or first floor and include a lounge area with kitchen, bathroom with shower and a TV.

You will find out your accommodation number and location when your Group Leader checks in at reception. Your group will be issued enough keycards for every group member.

The holiday park provides bedding but not towels so please bring your own if possible. Room Accommodation does not include a fridge so bringing a coolbox might be handy.

Please keep your accommodation clean and tidy. Smoking is prohibited in all accommodation.


• Group Account
All accommodation orders are emailed unique login details to a private Group Account where all ticket holders are required to provide their personal details: full name, address, date of birth, phone and email plus agree to the Event Terms & Conditions.

Completing your Group Account completes the booking and your order is not confirmed until your details have been entered. Please ensure all details are entered promptly and are correct because all individual names will be linked to unique individual QR codes and sent to the specific email addresses provided.

The names in your group must match photo ID when checking in. ID accepted: Passport or Driving Licence.

We require all information to be completed within 30 days of purchase and any changes after that point will incur a £30 administration charge per change.

• Group Leader
All bookings are required to nominate a Group Leader within their Group Account. This is so we have one person as the main point of contact. It is their responsibility to make sure the Group Account info is complete and any balances are paid on time.

The Group Leader is required to do the accommodation check in, collect the keycards and pay a refundable Site Deposit corresponding to your group size.

• eTicket Ref
All ticket holders will be sent a unique eTicket Ref and corresponding QR code via email prior to the event. This is your unique access code needed to check in to the event. Your event wristband will be issued following a scan of your QR code plus photo ID check that needs to match the corresponding details registered in your Group Account.

• Changing your group size

Increasing the size of your accommodation group may be possible by using the upgrade link in your Group Account (subject to availability). Accounts cannot be downgraded in size or class.

• Travel Info

Butlinís Skegness, Ingoldmells, Skegness, Lincolnshire, PE25 1NJ, UK


We recommend planning your journey using Google Maps




BY CAR:
If youíre using a sat nav to get to Skegness Ė the postcode is PE25 1NJ
From Grantham, take the A52 to Skegness. Butlin's is just over an hour away from Lincoln and 90 minutes away from Norfolk.
Please car share where possible and plan your journey to avoid traffic delays. Please take care whilst driving around the local area. Car parking is available onsite at no extra cost. Please be considerate when parking and do not block any access routes / exits or your car will be moved by security.

BY TRAIN:
The holiday park is situated on the coast around 3 miles from Skegness train station.
East Midlands Trains and Great Northern Railways serve the seaside resort from London Kings Cross and St Pancras. Skegness railway station is connected to Grantham station where passengers can connect to Peterborough, Norwich, Sheffield, Manchester, Liverpool, Doncaster, York, Leeds, Hull, Darlington, Newcastle-upon-Tyne, Edinburgh and Glasgow. Skegness is connected to Lincoln, Newark, Doncaster and Spalding via Seaford railway station.
The fastest way to get from Skegness Station to Butlinís Skegness is by taxi which takes approx. 6 minutes.
Alternatively, Stagecoach East Midlands operates a bus service every 15 minutes.

FLYING IN: If you are flying in, the nearest airports are Humberside, East Midlands, Norwich or Stansted airports. We recommend checking the airport websites for travel info and updates. If you have a long international flight it may work out better to fly to one of the London airports and then get the train from there or link up with other Weekender goers.

If you are looking for people to travel with then it is worth looking on the Facebook Weekender Group page. Regular Weekender goers often look for car shares or arrange their own private coaches!

• Event Check-in
Check-in is available from 2pm on Friday and accommodation will be ready from 4pm.

Check-in closes at 10pm. For any late arrivals you will be able to collect your keys from the Resort Safety team at the main entrance, this operates 24/7, however we would encourage you to arrive between 2pm and 10pm for a smooth check-in.

The full check-in procedure will be published and sent to all ticket holders closer to the event. The most important thing is to make sure you have photo ID that matches your details registered in your Group Account - passport or driving licence. You will not be able to check in or receive your event wristband without this.

There will also be a refundable site Site Deposit due to cover any accidental damage during your stay. You will receive this back in full assuming you leave your accommodation as you found it and nothing is damaged or missing. You will need to check out of your accommodation by 10am latest and leave the resort by 11am. Late departure will be charged for out of your Site Deposit.

• Resort Facilities
There is an onsite mini-market that sells food, alcohol and other essentials. Food and drink is also available from multiple onsite restaurants, food outlets and bars. There is free WiFi onsite. There are also plenty of extra activities at the holiday resort including arcades, fun fair, swimming pool, beach access and loads more!

• Event Welfare
If you have any concerns or welfare related issues you can speak to our onsite Medical and Welfare Team. There will also be regular welfare checks of the venues and the park. These will be conducted by the welfare team to ensure everyone is happy and safe during the event.

• Accessibility
Bang Face Weekender takes place in a fully accessible holiday resort and all the music venues are indoors. The park has ample accommodation on ground level. To apply for a ground floor accommodation (subject to availability) please contact us after purchase with your Group Ref, you will be asked for documentation outlining your requirements. If you have any other questions related to accessibility please contact us.

• Alcohol Policy

The Holiday Park sets a reasonable limit on the amount of alcohol you can bring onsite. You may bring up to 12 x 440ml cans of lager, beer, or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. You may bring this with you on arrival only; there is no re-entry with alcohol. Bang Face does not take any revenue from park sales. The onsite shop and bars sell at reasonable prices. You cannot take alcohol into or out of the event venues.

• Accommodation Sharing
If you are looking to share accommodation we recommend posting in the official Facebook Weekender Group to find people in a similar situation.

• Event Schedule
We do not publish the schedule ahead of the event. Event programme schedules will be provided for all ticket holders at event check-in. The Weekender officially starts with the Opening Ceremony on Friday evening so we recommend you arrive in plenty of time to get settled into the holiday park.

• Wristbands

All ticket holders will be given an event wristband at check in. This provides you with access to all music venues and activities over the weekend. If you've put it on too tight or damaged it please visit reception for a new one but it is essential you provide us with the old one first. Replacing a lost wristband is charged at the full ticket price.

• Live-in Vehicles / Camping
The holiday park does not allow camping or staying in live-in vehicles. All attendees must stay in the accommodation they have booked.

• Recycling
Please respect the holiday park and keep it clean and tidy. We aim to reuse and recycle waste wherever possible. This includes the inflatables given out during the event. Any collected that are beyond reuse or repair are sent for upcycling where possible.

• Event Security - Drug Policy / Prohibited Items
On arrival Security will check ID and perform individual / vehicle searches. Security will also operate the main venues like a club so searches will be performed at the main entrance. We have a zero-tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal substance will be asked to leave the site and have their tickets voided without refund.

Sound systems, PAs and decks are prohibited on this site and will be confiscated by security until Monday check-out. Small portable stereos / personal stereos are permitted for use in your accommodation at the discretion of security so please cooperate with them.

Other Prohibited items include 'legal' highs, nitrous oxide, weapons and anything deemed dangerous, which will be confiscated by security.

Have fun but please donít behave in a way that compromises the event, peopleís enjoyment or the holiday park.


• Event Check-out
Everyone needs to be out of their accommodation by 10am at the latest and off the park by 11am. Please leave your accommodation key cards in the key drop box at the main entrance when you leave the site. Failure to leave by the times above will result in the loss of your Site Deposit.

Please leave the park as you found it and your accommodation clean and tidy. You will receive your Site Deposit back assuming your accommodation is left as you found it and nothing is damaged or missing. Should any damage exceed the total value of your groupís site deposits you will be charged for the excess.

• Booking Cancellations
Please make sure your group is arranged before booking because we cannot give refunds for cancellations or for failure to complete your booking payment. This applies to all orders. If you are having difficulties with your payment schedule please contact us.


• Southport Rollover
If you had a Weekender 2024 booking for Southport Holiday Park please check the messages posted in your group account for the latest info.


CONTACT US

Address: BF Events Ltd., 10 Watermark Way, Hertford, SG13 7TZ, UK

We update the FAQ from time to time with the latest information to improve your experience at the Weekender.